Legal Document

Terms of Service

These Terms govern the use of VocaCare AI, a voice-based wellbeing monitoring service operated by ZorgaNova B.V.

Last updated: 2026-02-22
01

Acceptance of Terms

By accessing or using VocaCare AI, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you should not access or use the service.

These Terms apply to users, customers, account holders, elderly users receiving voice-based check-ins, and organizations using the service where applicable.

These Terms should be read together with the Privacy Policy, which forms an important part of the overall service framework.

02

Definitions

Service: The software-based wellbeing monitoring platform operated by ZorgaNova B.V. under the product name VocaCare AI.
Elderly User: The individual receiving voice-based check-in interactions.
Account Holder: The person or organization subscribing to the service, such as a family member or care organization.
Content: Audio recordings, transcriptions, derived data, reports, and other materials generated through use of the service.
GDPR: Regulation (EU) 2016/679.
09

Subscription, Fees, and Payment

The service may be offered on a subscription basis, including monthly or annual plans, depending on the applicable offering.

Fees are displayed at the time of subscription or quotation
Unless otherwise stated, prices are exclusive of VAT
Failure to pay may result in suspension or termination of the service
10

Intellectual Property

All intellectual property rights relating to the service, including software, models, interfaces, designs, branding, and documentation, remain the exclusive property of ZorgaNova B.V. or its licensors.

Users receive only a limited, non-exclusive, non-transferable, and revocable right to use the service during the applicable subscription term and in accordance with these Terms.

11

Limitation of Liability

To the maximum extent permitted by Dutch law, ZorgaNova B.V. shall not be liable for indirect, incidental, consequential, or special damages arising out of or related to the use of the service.

ZorgaNova B.V. shall not be liable for decisions made by users or account holders based on service outputs, which are informational in nature.

Where liability cannot lawfully be excluded, total liability shall be limited, to the extent permitted by law, to the fees paid by the user for the service in the preceding twelve months.

12

Termination

Either party may terminate the subscription at the end of the applicable billing period or in the event of a material breach, subject to any mandatory legal requirements or specific contractual arrangements.

Upon termination, access to the service ends and relevant data will be deleted or anonymized in accordance with the Privacy Policy and applicable law.

13

Modifications

ZorgaNova B.V. may update these Terms from time to time. Material changes will be communicated in advance where required by applicable law.

14

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands.

Any disputes arising out of or in connection with these Terms shall be submitted to the competent courts of the Netherlands, unless mandatory law requires otherwise.

15

Contact Information

If you have questions regarding these Terms of Service, please contact:

ZorgaNova B.V.
Product: VocaCare AI
Email: info@zorganova.nl

16

Entire Agreement

These Terms, together with the Privacy Policy and any applicable subscription or service-specific terms, constitute the entire agreement between you and ZorgaNova B.V. regarding the use of VocaCare AI.