This Privacy Policy explains how ZorgaNova B.V., operating the VocaCare AI service, collects, uses, stores, and protects personal data in connection with its voice-based wellbeing monitoring platform for elderly users. The service is designed as a non-medical, privacy-conscious, GDPR-oriented solution.
The data controller for the processing described in this Privacy Policy is:
ZorgaNova B.V.
The Netherlands
Email: info@zorganova.nl
ZorgaNova B.V. acts as the controller within the meaning of Article 4(7) GDPR for the VocaCare AI service.
This Privacy Policy applies to the processing of personal data through the VocaCare AI platform.
The service is intended for non-medical wellbeing monitoring and does not provide emergency response, clinical treatment, or medical diagnosis.
VocaCare AI processes only the categories of personal data necessary to provide the service.
Personal data is processed solely for legitimate, specified, and limited purposes related to the operation of VocaCare AI.
Voice interaction is used because it is intended to be less intrusive than cameras, continuous sensor tracking, or location monitoring.
VocaCare AI processes personal data under one or more of the following legal bases under Article 6 GDPR, depending on the context of use:
Where voice analysis could give rise to potentially sensitive inferences, additional safeguards, data minimization, and transparency measures are applied.
ZorgaNova B.V. implements appropriate technical and organizational measures to protect personal data and reduce privacy risks.
Encryption in transit and at rest where appropriate.
Restricted access, role-based permissions, and secure authentication practices.
Preference for EU-based hosting and appropriate safeguards where transfers are necessary.
Regular security assessments and incident response procedures.
Processing is limited to what is necessary for service provision.
Indicators are informational and intended to be interpreted by authorized users.
Data subjects have rights under the GDPR, subject to applicable legal conditions and limitations.
Requests regarding these rights may be submitted to info@zorganova.nl.
We apply retention limits designed to keep personal data no longer than necessary for the purposes for which it is processed.
We do not sell personal data to third parties. Personal data may be shared only where necessary for service delivery, legal compliance, or security.
The service uses automated analysis of speech, language, and interaction patterns to generate informational wellbeing indicators.
The system does not make decisions with legal or similarly significant effects and does not provide automated medical diagnosis. Outputs are informational only and are intended to support awareness.
A Data Protection Impact Assessment (DPIA) has been prepared to assess privacy risks associated with the service, particularly because processing includes voice data, automated analysis, and elderly individuals who may constitute a potentially vulnerable group.
Following these safeguards, the residual risk has been assessed as low to medium and is considered manageable in light of the service scope, intended benefits, and non-medical design.
For questions regarding this Privacy Policy, personal data processing, or data subject rights, please contact:
If you believe that your data protection rights have been violated, you may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).